Refund and Returns Policy

Effective Date: January 8, 2025

At FlexT Mavel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward refund and return policy to ensure your peace of mind. Please read the following terms carefully to understand your rights and how to proceed with returns and refunds.

1. Eligibility for Returns and Refunds

You may request a return or refund for products that meet the following criteria:

  • Damaged or Defective Products: If your item is defective or damaged during shipping, you are eligible for a full refund or replacement.
  • Incorrect Items: If you receive the wrong product, you are eligible for a full refund or exchange.
  • Change of Mind: Returns are accepted for change of mind within 30 days from the date of purchase, provided the item is unopened and in its original condition.

Items that are used, opened, or damaged due to misuse cannot be returned or refunded.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email us at info@flextmavel.com with your order number and a brief description of the issue. Please include photos if the item is damaged or defective.
  • Return Authorization: Once we review your request, we will send you a return authorization and instructions on how to return the product. Please do not send items back without receiving authorization from us first.
  • Packaging: Please return the item in its original packaging to ensure it is protected during transit.
  • Shipping Costs: For defective or incorrect items, we will cover the return shipping costs. If the return is due to a change of mind, the customer is responsible for the return shipping fees.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used at the time of purchase.

  • Refund Timing: Refunds are typically processed within 5–7 business days after we receive the returned item.
  • Partial Refunds: If the item is returned in a condition that is not suitable for resale (i.e., opened, used, or damaged), we may issue a partial refund, deducting the value of the damaged or missing parts.

4. Exchanges

We accept exchanges for defective, damaged, or incorrect items. To exchange an item, simply follow the return process outlined above. Once the returned item is received and processed, we will send out a replacement at no additional charge.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Items marked as “Final Sale”
  • Used or opened items (unless defective or damaged)
  • Items without proof of purchase
  • Items that have been tampered with or altered

6. Cancellation of Orders

You can cancel your order within 24 hours of purchase for a full refund, provided the item has not yet shipped. Once an order has shipped, the standard return policy applies.

7. How to Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Phone Number:
(386) 754-6110

Email:
info@flextmavel.com

Website:
https://flextmavel.com

Please Note: FlexT Mavel reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for any updates.

This Refund and Returns Policy is designed to ensure clarity and transparency for your customers while also being optimized for SEO. Make sure to prominently display it on your website, ideally in the footer or a dedicated page, and include a link to it in key customer-facing areas, such as during the checkout process.