Shipping Policy

Effective Date: January 8, 2025

At FlexT Mavel, we are committed to delivering your products safely and promptly. Our Shipping Policy outlines the process, terms, and conditions regarding shipping and delivery for all orders placed on our website, https://flextmavel.com. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation that your order has been successfully received. This email serves as a confirmation that we are processing your order. Please note that this is not an acceptance of your order.
  • Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed on weekends or public holidays will be processed the next business day.
  • Order Modifications or Cancellations: If you wish to modify or cancel your order, please contact us immediately at info@flextmavel.com. Once your order has been processed or shipped, we are unable to make changes.

2. Shipping Methods

We offer a range of shipping options to suit your needs:

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Delivery the next business day for orders placed before 12 PM EST.

Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

3. Shipping Rates

  • Domestic Orders (USA): Shipping rates are calculated based on the delivery address and the shipping method selected. The applicable shipping costs will be displayed at checkout.
  • International Orders: We also offer international shipping to select countries. International shipping fees, taxes, and duties are the responsibility of the customer and will be calculated at checkout.
  • Free Shipping: We may offer free standard shipping on certain promotions or for orders over a specific amount. Free shipping offers will be clearly communicated on the website during checkout.

4. Shipping Restrictions

  • Shipping Locations: We currently offer shipping within the United States and select international locations. International orders are subject to import taxes, duties, and customs fees, which are the responsibility of the customer.
  • P.O. Box Deliveries: We do not ship to P.O. Boxes for certain shipping methods. Please provide a valid physical address when placing an order.

5. Order Tracking

  • Tracking Information: Once your order has shipped, we will send you a shipping confirmation email with tracking details. You can track the progress of your shipment through the tracking number provided.
  • Delays: While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as weather events, carrier issues, or public holidays. FlexT Mavel is not responsible for delays caused by the carrier, but we will provide updates when available.

6. Delivery Times

  • Domestic Shipments (within the USA): Estimated delivery times depend on the shipping method chosen:
    • Standard shipping: 5–7 business days
    • Expedited shipping: 2–3 business days
    • Overnight shipping: 1 business day (for orders placed before 12 PM EST)
  • International Shipments: Delivery times vary by country. Please allow 7–14 business days for international deliveries, depending on customs processing times and the shipping method selected.

7. Customs, Duties, and Taxes

  • International Orders: For international shipments, customers are responsible for paying any applicable customs duties, taxes, and fees that may be assessed by the destination country. These charges are not included in the purchase price or shipping fees, and they will be collected by the carrier at the time of delivery.
  • Customs Delays: Customs procedures can sometimes cause delays in delivery, which are beyond our control. Please be aware of any local regulations and allow additional time for your order to clear customs.

8. Shipping Insurance

For peace of mind, we recommend purchasing shipping insurance. While we take every precaution to ensure your products are delivered safely, FlexT Mavel is not responsible for lost, damaged, or stolen packages once they are in the possession of the carrier. If you would like to purchase shipping insurance, please contact us during checkout.

9. Lost or Damaged Items

  • Damaged Goods: If your item arrives damaged, please contact us within 7 days of receiving your order. Provide your order number, photos of the damaged product, and the packaging. We will arrange a replacement or refund based on the situation.
  • Lost Packages: If your package is lost during shipping, please contact the carrier directly to file a claim. If you need assistance with the claim process, feel free to reach out to us.

10. Refused or Undeliverable Packages

If your order is returned to us as undeliverable or if you refuse delivery, we will contact you to confirm your order status. Additional shipping charges may apply for reshipping. Refunds are not provided for orders that are refused or returned due to an incorrect address provided by the customer.

11. Shipping Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete shipping information. If you notice an error in your shipping address after placing your order, please contact us immediately.

12. Changes to Shipping Policy

FlexT Mavel reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any updates.

13. Contact Us

If you have any questions or concerns regarding shipping or delivery, please feel free to contact us at:

Phone Number:
(386) 754-6110

Email:
info@flextmavel.com

Website:
https://flextmavel.com

By placing an order with us, you agree to the terms outlined in this Shipping Policy. If you do not agree to these terms, please refrain from making a purchase on our website.

This Shipping Policy ensures clear communication about shipping processes, rates, and expectations. It’s designed to be comprehensive and SEO-optimized to improve your website’s visibility while providing transparency and building trust with your customers.