Sales Policy

Effective Date: January 8, 2025

At FlexT Mavel, we aim to provide high-quality products and excellent customer service. Our Sales Policy outlines the terms and conditions for purchasing products through our website, https://flextmavel.com. By placing an order with us, you agree to the terms outlined in this policy. Please read this carefully to understand your rights and responsibilities.

1. Order Acceptance

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This is not an acceptance of your order, but simply a confirmation that we have received it.
  • Order Processing: We process orders promptly, but there may be delays due to stock availability or high demand. If we are unable to fulfill your order, we will contact you via email or phone to offer a suitable solution or to cancel the order with a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. Prices exclude taxes, shipping fees, and handling charges, which will be added during checkout.
  • Payment Methods: We accept the following payment methods:
    • Credit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Other secure online payment systems as listed during checkout.
  • Payment Authorization: By providing payment details, you authorize FlexT Mavel to process the payment for your order. All payments are processed securely using encryption technology to ensure your information remains safe.

3. Product Availability

  • Stock Availability: While we strive to keep our inventory up-to-date, product availability is not guaranteed. If an item is out of stock after placing your order, we will notify you and provide options, including a refund or an alternative product.
  • Pre-Orders: If a product is on pre-order, the expected ship date will be provided. Pre-order items are charged at the time of order placement, and delivery will be made as soon as the item is available.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees are calculated during checkout based on your location and the size of the order. We offer various shipping options, including standard and expedited delivery.
  • Order Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. Delivery times will vary based on your location and the shipping method chosen.
  • Tracking Your Order: Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.
  • Shipping Delays: While we strive to deliver orders on time, delivery may be affected by factors outside of our control, such as weather conditions or carrier delays. We do not guarantee delivery dates but will provide updates whenever possible.

5. International Orders

  • Shipping Worldwide: We offer international shipping to select countries. International shipping fees and customs duties are the responsibility of the customer and will be calculated during checkout.
  • Customs and Import Duties: For international orders, you may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and must be paid by the recipient.

6. Sales Tax

  • Sales Tax: Sales tax is applied based on the shipping address and in accordance with state or local tax regulations. The applicable sales tax will be calculated and added to your order during checkout.

7. Discounts and Promotions

  • Promo Codes: From time to time, we may offer promotional discounts or sales. These discounts may require a coupon code to be applied at checkout. Please be sure to enter the code before completing your order.
  • Limitations: Discounts or promotions may be limited to specific products, categories, or a limited time. Please refer to the terms and conditions of each promotion for full details.

8. Returns and Refunds

9. Cancellations

  • Order Cancellation: You may cancel an order within 24 hours of placing it if it has not been shipped yet. After 24 hours, we are unable to cancel orders as they are already processed and prepared for shipping.
  • Cancellation Process: To cancel your order, please contact us immediately at info@flextmavel.com. If your order has already shipped, please follow our return process.

10. Customer Responsibility

  • Accuracy of Information: You are responsible for providing accurate and complete shipping and payment information when placing an order. Incorrect information may cause delays or delivery issues.
  • Receiving Orders: It is your responsibility to track and receive your order. If the package is undeliverable due to an incorrect address or failure to collect it, we are not liable for the shipping cost or any lost goods.

11. Privacy and Data Security

  • Customer Information: For information on how we collect and use your personal data, please refer to our Privacy Policy.
  • Data Protection: We implement industry-standard security measures to protect your personal and payment information.

12. Limitation of Liability

  • FlexT Mavel is not liable for any direct, indirect, incidental, or consequential damages resulting from your purchase or use of our products. This includes any issues related to shipping delays, damaged products, or defects unless otherwise required by law.

13. Contact Us

If you have any questions regarding our Sales Policy, please feel free to contact us at:

Phone Number:
(386) 754-6110

Email:
info@flextmavel.com

Website:
https://flextmavel.com

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms outlined in this Sales Policy. Please review this policy periodically as we reserve the right to update it at any time.

This Sales Policy is designed to clearly communicate the terms and conditions of your sales process while being SEO-optimized for better visibility on search engines. Make sure it’s easily accessible on your website to provide transparency and build trust with your customers.