Sales Policy


Effective Date: March 11, 2025

At FLEXTMAVEL, we are committed to providing you with the best shopping experience possible. Our Sales Policy is designed to ensure that our customers are fully informed about the terms and conditions related to purchases made on our website. Please review the following guidelines to understand how we handle sales, pricing, promotions, and more.

1. Product Availability

All products listed on FLEXTMAVEL are subject to availability. In the rare case that an item is out of stock, we will notify you immediately via email or phone and offer alternative options, including backordering the item, suggesting a similar product, or issuing a refund.

2. Pricing and Payment

  • Prices: The prices listed on our website are in U.S. dollars and are subject to change without notice. All product prices are exclusive of taxes and shipping costs unless otherwise stated.
  • Sales Tax: Sales tax will be applied to orders where applicable, based on your shipping address.
  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment platforms. All payment transactions are processed through secure payment gateways to ensure the safety of your financial information.
  • Order Confirmation: Upon completing your purchase, you will receive an order confirmation email with details of your transaction, including your order number, purchased items, and estimated shipping time.

3. Promotions and Discounts

  • Discounts and Coupons: Occasionally, we offer promotional discounts, sales, or special offers on products. These promotions may include percentage-off deals, free shipping, or other special offers. Please note that discounts and coupons are subject to terms and conditions, including expiration dates.
  • Exclusive Offers: To receive exclusive offers and promotions, we encourage you to sign up for our newsletter or follow us on social media platforms.

4. Order Modifications or Cancellations

  • Order Changes: Once an order is placed, it is immediately processed for fulfillment. Unfortunately, we are unable to make changes to an order (e.g., modifying products or updating shipping information) after the payment is processed.
  • Order Cancellations: If you wish to cancel your order, please contact our customer support team at info@flextmavel.com or call (386) 754-6110 as soon as possible. Cancellations can only be made before the order has been shipped. If the order has already been shipped, you will need to follow our return policy for a refund.

5. Shipping and Delivery

  • Processing Time: Orders typically process within 1-2 business days (Monday to Friday, excluding holidays). Once processed, your order will be shipped according to the selected shipping method during checkout.
  • Shipping Costs: Shipping costs are calculated during the checkout process based on your location, the shipping method chosen, and the size/weight of the products. For some promotions, free shipping may be available on qualifying orders.
  • Shipping Delays: While we strive to ensure timely delivery, shipping delays may occur due to weather conditions, carrier delays, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier once the package is in transit.

6. Returns and Refunds

  • Returns: As part of our commitment to customer satisfaction, we accept returns within 30 days of purchase. Please refer to our Refund and Returns Policy for more details on how to return an item.
  • Refunds: Refunds are processed after the returned items are received and inspected. The refund will be issued to the original payment method, minus any applicable restocking fees or shipping charges.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for a replacement or refund.

7. Customer Support

If you have any questions about our sales policy, product availability, payment methods, or order status, our customer support team is available to assist you.

8. Limitations of Liability

FLEXTMAVEL is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the products purchased.

9. Changes to This Sales Policy

We may update our Sales Policy from time to time. When changes are made, we will post the revised policy on our website, and the updated effective date will be reflected at the top of the page. Please review the policy periodically to stay informed of any updates.

Thank you for choosing FLEXTMAVEL for your children’s toy needs. We are committed to delivering excellent service and high-quality products to make your shopping experience smooth and enjoyable.